Thursday, May 20, 2010

pleasure reading

an email came in my inbox yesterday.. the stupidest email i've ever received..among all others.. address to only myself, and sent by a senior sales manager in the company. and this was partially what he wrote:

As a front liner, meaning being a sales person you are the 1st line of contact with the customer. **** had placed the PO with PDR because he believes that you being a representative of the company, is able to provide the solutions & capable support to meet his plant / installations needs.


Sincerely I believe all sales personnel should be proactive and takes responsibilities in their course of their work for their actions. Every obstacle that one encounters, one will learnt from that.


In this case I would suggest that you take the initiative to contact **** & informed on the delivery status. Please do develop & take ownership.

ok, i may slipped out lots of details on how could this email can be so lame and stupid and the more i read it the angrier i could be.. but, it started with an order.. the order that we was supposed to lost in e-bid. a friend help ME out (yup, not the company, but ME, the sales person).. and before i blindly quote and over-pormised, i have verified with factory three times that they could deliver the valve within their promised date, and i even put four to six weeks buffer to ensure slipage in delivery has been accounted in. and still, when placing order, factory failed to meet the promised delivery, and the friend is jeopardizing his reputation for nothing... i called him, of course, few times.. keep apologizing to him...but as he said, all he wanted is the management to officially call and beg to differ and ask for a kind courtesy forgiveness... and what i did was to write to the management to officially reply to the customer.. at least they can plan their schedule for the foreseen delays in the delivery...

nope.. what i got was that stupid blardy reply. telling me to be proactive and take ownership... i was furious yesterday....but, at times writing this, i'm dazed, confused and a bit ticklish on how a stupid mind works... up to senior manager level.. o my, o my. i'm taking ownership to request help from my boss, and i was accused for not being proactive and didn't take ownership...

what the heck!

so, tell me something new?

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